Newcastle Medical Centre Tel: 0191 232 2973

Practice Information

We are able to give travel immunisations provided for by the NHS.

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.  This will include which countries and areas within countries that you are visiting to determine what vaccinations are required

Please contact us to arrange your appointment:

It is important to make this initial appointment as early as possible  as a second/follow-up appointment may be neccessary.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.  This is because not all travel vaccinations are included in the services provided by the NHS.

Prescriptions while you are away

Please be aware that prescriptions can only be issued up to a maximum of three months if the prescriber is satisfied it is safe to do so.

There is a possiblility that you will also be removed from the practice list and will need to re-register on your return.  This depends on the length of time you are out of the area.

To assist you with your requirements it may be useful to download and complete the form below and bring this with you to your consultation.

NHS Health Questionnaire 

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in Newcastle Medical Centre in the last financial year was £87,230 before tax and national insurance. This is for 1 full time GP and 3 locum GPs who worked in the practice for more than six months

111 is the NHS non-emergency number available 24 hours a day, 365 days a year. Call 111 and speak to a highly trained advisor, supported by healthcare professionals, they will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. It’s fast, easy and calls are free from landlines and mobile phones.

The introduction of the NHS 111 service will make it easier for you to access local urgent healthcare while taking pressure off the 999 service and local A&E departments.

When to use the NHS 111 Service

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if you:

need medical help fast but it's not a 999 emergency

think you need to go to A&E or need another NHS urgent care service

don't know who to call or you don't have a GP to call

need health information or reassurance about what to do next

During 2020 some services are currently suspended as we are following the guiidance from NHS England and the Government due to the ongoing Coronvirus(Covid-19) Crisis.

The Practice offers a variety of appointments with both Doctors and Nurses.  All of our doctors and trained family planning nurses offer a wide range of services. Emergency contraception and condoms are available at any time. If in doubt just ask.

Investigations and Results
Results of any tests, bloods, cervical screening/HPV screening etc. are available from the reception staff. Please telephone or call in.

Asthma Reviews
Asthma is a very common problem and regular reviews are recommended. These are undertaken by our fully trained nurses.

Diabetic Reviews
All diabetic patients are advised that they should attend the clinic. This way your diabetic control can be monitored.

Antenatal Clinic
The antenatal clinic is run weekly by a doctor and a midwife.

Baby Immunisations
These are undertaken by the Practice Nurse.

Cervical Screening/HPV Screening
NHS cervical screening helps prevent cervical cancer.  It saves as many as 5,000 lives from cervical cancer each year in the UK.  The NHS offers cervical screening to all women aged 25 to 49 every 3 years and to all women aged 50 to 64 every 5 years. This is because most cervical cancers develop in women aged 25 to 64.  Please book a twenty minute appointment with the Practice Nurse.

Physiotherapist
Self referral via TIMs
Link to TIMS website at the bottom of the page.

Out of Hours Service
The out of hours service (outside surgery opening times) is provided by NHS 111, who can be contacted direct by calling 111. Alternatively you can telephone the surgery on 0191 232 2973 where an answering machine will give you the contact number.

About Us

Newcastle Medical Centre is situated on the lower mall of Boots the Chemist, Hotspur Way, Eldon Square, and geographically is city centre based. There is disabled access to the surgery via the main entrance of the store, in the form of a lift, which is situated at the back of the store. Your health is the most important thing to you and us; and to this end we have a full complement of medical and administrative staff.

All calls to and from the medical centre are recorded for training and monitoring purposes.


Additional Care 

The Practice staff would ask that patient's inform the practice should you seek alternative health care from a private provider.  This is to ensure your continuity of care.

Patient Charter

At all times we aim to:

  • Treat our patients with courtesy and respect
  • Thoroughly discuss the care and treatment we can provide for our patients
  • Provide full information on the services we can offer
  • Provide patients with emergency care when it is needed
  • Refer patients for further opinions when they/we deem it necessary
  • Give patients access to their health records subject to any limitations in the law
  • Keep patient records confidential
  • Give patients a full and prompt reply to an complaints they make about the service

We request the following from our patients:

  • Tell us if you are uncertain about the treatment we are offering you
  • Use our emergency service only in a genuine emergency
  • Ask for a home visit only when the patient is unable to attend the Medical Centre through illness
  • Keep your appointments
  • Keep us informed of your latest address and telephone number
  • Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
  • Let us know when we do well

    Mission Statement

    Newcastle Medical Centre aims to provide excellent, accessible and safe health care by well trained and caring staff.

    We strive to provide patients centred health care to meet our patients individual health care needs.

    Chaperone Policy

    Newcastle Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

    All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

    Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavor to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

    Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.


    DNA Policy

    If a patient does not turn up for an appointment and did not contact the surgery in advance to cancel/change appointment, this is classed as a DNA'd appointment.

    We ask all patients to inform us if they cannot attend an appointment so it can be offered to another person in need of medical advice or care.


    Zero Tolerance and Unnaceptable Behaviour

    The Practice and all the staff take it very seriously if a member of staff is treated in an abusive or violent way.

    The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that the practice and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

    Our Practice staff aim to be polite, helpful, and sensitive to all patients' individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

    However, aggressive behaviour will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.


    Training

    The practice staff are involved in annual training relating to their specific areas of work.

    All staff are kept up to date as and when needed.

     

Minor illnesses can sometimes be dealt with by your local pharmacy.  The pharmacist could help with certian minor ailments.

You can visit your local pharmacy saving time and with no appointment is needed – you can just walk in.

All pharmacists can give advice and medicine if you need it that will help clear up the problem.

If your condition is more serious they will then refer you to your GP.

What’s more, many pharmacies are open in the evenings and on the weekends.

Can you get free treatment?
If you don’t normally pay for your medicines, then you don’t need to pay with Think Pharmacy First – you can get them free and over the counter from your local pharmacist without the need to see your GP.

For more information speak to your local pharmacy.

Which illnesses are included?
Advice from your pharmacist is always free but thanks to the Think Pharmacy First scheme they can also provide treatment for some minor illnesses

Please click the link below information on local health services, current health campaigns and health advice.  if you wanted to look at the list of minor illnessess select the Think Pharmacy First section:

http://www.newcastlegatesheadccg.nhs.uk/your-health/

Every patient in the practice has a named GP.  This is a doctor who takes responsibility for coordinating your care and won’t necessarily be the person you usually see.

For this practice your named GP is

  • Dr Lloyd-Jones

All calls are recorded for training and monitoring purposes.

When making any appointments the reception team have been instructed to ask everyone for a brief reason for the appointment.  This will ensure the team arrange the most appropriate appointment with the appropriate person with the correct length of appointment.  You do not have to give a reason, however this could result in an incorrect appointment being given this would mean a further appointment may need to be arranged with the appropriate person.

Urgent appointments
The Practice operates a triage service with the Advanced Nurse Practitioner on Monday, Tuesday and Thursday each week.  You must contact the practice before 9.30am to qualify for this service.

Telephone and face-to-face triage appointments are allocated on a first come, first served basis to patients requiring same-day assessment and treatment.

Following triage, patients will either be booked with the appropriate clinician (e.g. Advanced Nurse Practitioner, GP or Practice Pharmacist) or signposted to the appropriate service (e.g. Think Pharmacy First, Newcroft Centre, self help).

GP appointments
Routine GP appointments are currently bookable up to 4 weeks in advance.

Beginning Friday 1st May 2020, Newcastle Medical Centre will be trialling a new appointment system:
• Weekday GP appointments will become bookable 7 days in advance.
• Saturday GP appointments will become bookable 3 days in advance.
• A limited number of weekday and Saturday GP appointments will become bookable 4 weeks (28 days) in advance.
• 25% of all routine GP appointments will be bookable via Patient Online Access/NHS app.

Please note, only one medical issue will be discussed per GP appointment. If you wish to discuss two medical issues, please request a double appointment when booking. Otherwise, the GP may ask you to book a further appointment.

Nurse appointments
We currently offer appointments with the Advanced Nurse Practitioner and Practice Nurse.

Please note, blood tests must take place before 4pm (Monday-Friday) and before 11:30am (Saturdays) to allow for same-day courier collection.

Saturday appointments
The Practice currently offers GP, Advanced Nurse Practitioner and Practice Nurse appointments on selected Saturdays, subject to clinician availability.

Please note, there is no telephone availability during Saturday opening hours and urgent GP appointment requests cannot be accommodated.

DNAs
A ‘Did not attend’ (DNA) refers to a patient who misses an appointment without contacting the Practice to cancel it. The Practice records all appointment DNAs.

If you are unable to attend an appointment, please contact the Practice well in advance to cancel it. This allows us to offer the appointment to somebody else who needs it.

If you reach 3 DNAs within the last 12 months, you will receive a letter informing you that your attendance is being monitored. If you subsequently DNA an appointment following receipt of this letter, you may be asked to register elsewhere.

Patient Information

General Data Protection Regulations (GDPR) 2018 (formerly Data Protection Act 1998)

All practice calls are recorded for training and monitoring purposes and will be stored in line with NHS guidance.

Information about you and how we use it
When you come to the surgery, information about you, your medical treatment and family background may be recorded, on paper and computer, to help us care for you. The information is part of your health record and will be kept in case we need to see you again.  We hold demographic data (name, address, telephone numbers, date of birth, ethnic origin, family relationships, next of kin) and clinical data (diagnoses, family history, allergies and sensitivities, medication, consultation records, investigations, test results, referrals and letters to and from other NHS organisations about your care).  We can also have copies of any photographs sent to us that are for medical reasons.

Members of the clinical teams looking after you may share your personal health information with each other. This team may include healthcare professionals and support staff. All NHS staff are bound by law and a strict code of confidentiality, and are monitored by the Surgery's Caldicott Guardian, who is responsible for ensuring patients' confidentiality is respected. Your confidentiality is very important to us, and we have strict controls in place to protect your information.

You may be offered a remote consultation as an alternative to attending the practice in person. If you agree to a remote consultation the GP or healthcare professional may need to receive and store images taken by patients for clinical purposes; this could include images for the purpose of intimate clinical assessment.

This will only be done in the interests of the patient where it is necessary for providing health care and with patient consent. The approach to video consulting, image sharing, and storage is the same as it would be for face to face interactions. If we need to store images on your GP record this will be only for as long as necessary. It is a patient’s choice to share an image either of a patient’s own accord or on request of the health professional treating you.

Refusal to share an image does not prevent access to care and treatment or result in patients receiving an inferior standard of care.

Further details about how remote consultation works can be obtained by contacting the practice

Your information rights
• You have the right to know how we will use your personal information.

• You have the right to see your health record (your medical notes). This is known as Right of Subject Access.

• You have the right to object to us making use of your information.

• You can ask us to change or restrict the way we use your information and we have to agree if possible.

• You have the right to ask for your information to be changed, blocked or erased if it is incorrect.

Change of Details
It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

Accessing your Record
You have a right under the General Data Protection Regulations 2018 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate

How your records are used to help you

Accurate, up-to-date information about you:
• helps staff to assess your health and care for you
• will help staff to treat you in future, in the surgery or elsewhere
• allows staff to monitor and if necessary investigate the care you have received

How your records help us
Accurate, up-to-date information about you:
• helps us provide high quality care and meet all our patients' needs
• helps us train healthcare professionals and support research and development
• is necessary for the surgery to be paid for your treatment
• supports audits of NHS services and accounts
• supports investigation of any incidents or issues that arise
• contributes to national NHS statistics.

Sharing your information
Sometimes we have to pass on information by law:
• to notify a birth or death
• when an infectious disease such as meningitis or measles may endanger the safety of others
• where a formal court order has been issued
• when sharing information with the police may prevent a serious crime, or prevent harm to you or other people.

We may have to share information about you with non-NHS staff (for example Social Services): we will only do this if it is necessary, and if we need your consent we will ask you for it. The main NHS organisations which may need your information are Clinical Commissioning Groups, Commissioning Support Units, other NHS trusts, hospitals, other GP practices and ambulance services. If we have to share information about you, we will remove your personal details where possible.

The Great North Care Record
Doctors, nurses and health professionals are working to improve the way patient information is securely shared within the North East and North Cumbria - improving the care you receive and helping NHS services to run more efficiently

Happy to Share
If you would like us to be able to share your health record electronically with other NHS Services, like hospitals, community clinics or the district nurses, please complete the form available reception.
If you would like to see a short video of how this new service can improve your health care and save you time repeating your medical history

Statement of Intent
Summary Care Record (SCR)
Having your Summary Care Record (SCR) available will help anyone treating you who does not have immediate access to your full medical record (eg in an emergency or out-of-hours). If you do not want your medical records to be available in this way then you will need to let us know

GP to GP record transfers
It is very important that you are registered with a doctor at all times. NHS England require practices to utilise the GP2GP facility for the transfer of patient records between practices when a patient registers or de-registers (not for temporary registration)
Data for other purposes
It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations

Notification
The General Data Protection Regulations 2018 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office (ICO) website and the practice is registered with them.
Lawful basis for direct care and administrative purposes

All health and adult social care providers are subject to the statutory duty under section 251B of the Health and Social Care Act 2012 to share information about a patient for their direct care. This duty is subject to both the common law duty of confidence and currently the DPA98 (and in due course the DPA18 and GDPR).

For common law purposes, sharing information for direct care is on the basis of implied consent, which may also cover administrative purposes where the patient has been informed or it is otherwise within their reasonable expectations.
Under the GDPR, for processing personal data in the delivery of direct care, and for providers' administrative purposes, the Article 6 condition for lawful processing that applies to the surgery and all publicly funded health and social care organisations in the delivery of their functions is:

6(1)(e) for the performance of a task carried out in the public interest or in the exercise of official authority
Under the GDPR, personal data concerning health are special categories of personal data; the most appropriate Article 9 condition which applies to the surgery for direct care or administrative purposes is:
9(2)(h) medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems

Data transferred outside the EU
The data we hold on you will not be transferred outside the EU. Should any future changes in the NHS mean that this is possible, we will seek you permission before transferring any of your information outside the EU.

​​Flu clinics will be available to book from early September 2020 for patients who are eligible to receive this vaccine.  If you are unsure if this includes you, you can contact us and we will clarify.  We advise that you contact the practice from 1st September 2020 to arrange your appointment to ensure your vaccination will be available.

During July, August and September we will be sending out text questionnaires and social media questionnaires to ask a selection of the eligible patients what their preferred times and dates for clinics will be.  This will be considered when we offer the clinics, however if the clinics times are unsuitable you can still contact the practice and we can make a mutually convenient appointments.

This year we understand that there may be a higher demand for the vaccine so please ensure that you book early.

To access your medical records held at the practice you would need to put a request in writing to the Practice Manager.  This can be by letter or email to newcastlemedical@nhs.net

Medical records can be viewed at the Practice if appropriate and by a pre arranged appointment.

An electronic report or photocopies can be requested.  There may be a charge depending on your request and will be discussed on request.

Patients can now also access medical records online.

It is not necessary to obtain a sick note (now called fit note) from a Doctor unless you have been absent from work for more than 5 days (i.e. one working week)

The first 5 days

For your first 5 days of sickness you can self-certify. This means you can either write a letter to your employer or, if you prefer, you can download a Statutory Sick Pay Form, or collect from the receptionist at the Practice. Complete the form and hand it to your employer.

After one week

You will need to see the Doctor to obtain a further certificate. If it is a continuing problem, you may be able to speak to a Doctor, preferably the one who saw you previously for the condition, and they may agree to issue a fit note without the need for you to be seen in person.

If you have not been seen by a doctor before for the current problem and it is not a continuing condition you will have to be seen by a Doctor in person at the surgery. This can be arranged either by a telephone consultation with your own Doctor or a routine appointment.

Back dating

It is routine policy for a fit note to be back dated so you do not need to be seen urgently or on the day that your fit note expires or is due to be issued. It can be issued at a later date and backdated at the doctor’s discretion to the required date. All fit notes will have an illness or relevant condition stated and a length of time the fit note is covering.

Private certificates

Insurance forms, private health care forms and other claim forms covering sickness can be completed by your doctor. Please hand the form in at reception where you will be advised of the charge and when it will be ready for collection. Please ensure you have completed all your parts of the form including the declaration before giving the form to the receptionist or the Doctor will not be able to complete your form. Please be aware it can take a number of weeks for the form to be completed by the Doctor.

Equipment and adaptations

Do you need equipment to help you around the home?

Our self-assessment tool helps you to find and buy equipment that can make it easier for you to live independently at home if you have difficulties with:

• sensory needs
• getting in and out of your home
• getting upstairs
• getting washed or bathed
• getting to the toilet
• food preparation

Go to www.myequipmentnewcastle.org.uk where you will be guided through a step-by-step self-assessment to find and buy equipment.

If you need to talk to someone in person about this, please contact Community Health and Social Care Direct. The service is open Monday to Friday, 8am until 5pm and can be contacted as follows:

Phone: 0191 278 8377
Fax: 0191 2788312
Email: scd@newcastle.gov.uk

If you need equipment to help with your mobility, such as walking aids, you should speak to your GP or District Nurse. If you think you might need a wheelchair you should contact your District Nurse who will refer you for an assessment.

You can also get advice from Disability North. You can contact them on 0191 284 0480 or email reception@disabilitynorth.org.uk

Do you need adaptations to your home?

If you live in a council house, we can assess your needs and ask Your Homes Newcastle to make adaptations to your home. There will be no charge for the work.
If it is not possible or reasonable to make alterations then the option of rehousing may be considered.

Find out more about Your Homes Newcastle adaptations service: http://www.yhn.org.uk/about_us/excellent_services/disabled_adaptations.aspx

If you live in your own home or in a privately rented property and need major adaptations we can assess you to see what help you need. You may be able to get a grant towards the cost of the work. Find out more about the Disabled Facility Grant.

For an assessment contact Community Health and Social Care Direct:

Phone:  0191 278 8377
Textphone: 0191 278 8359
Email:  scd@newcastle.gov.uk

Community Care Alarm Service (Telecare)

The Community Care Alarm Service provides support services which keep people safe.  Services enable you to live confidently and independently, and to call for help, when you have fallen, feel unsafe, or unwell at any time of day or night, every day of the year. We also have sensors which can call for help in the case of fire, floods, or extremes of temperature.

Our services can work alongside other care organisations, giving you complete peace of mind so that you can stay in your own home for longer - with our support many people can avoid going into residential care.

Depending on your age and circumstances, you may be able to receive services for free. For a no obligation assessment, please visit the Community Care Alarm Service web page

Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning.

You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13.

For more information please see the NHS website NHS - your data matters
.https://www.nhs.uk/your-nhs-data-matters/

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.

Results of any tests, bloods, cervical screening  etc are available from the receptionist after they have been managed by a GP.  The reception staff are non-clinical so the GP input is required before results can be released.

You can contact us for the results from Monday to Friday.  We would appreciate that calls on a Monday are left until the afternoon as the weekend results would not be processed when the surgery opening at 8.00am.

If the result needs further GP management the practice would contact you via telephone, text or letter.

Please call us on 0191 232 2973

This number is unique to you and is used as an identifier in the National Health Service. It will be shown on any hospital correspondence along with your hospital number.

When you register with a Doctor for the first time you will receive a medical card/letter showing the name of the Doctor and your NHS number. It is important that you keep this information safe.

The NHS number is now recognised as the national patient identifier and will be used by all authorised NHS staff. It would therefore be to your benefit as a patient to make a note of this and use it as an identifier when contacting any NHS organisation. This will increase both security and safety in respect of confidential medical records.

If you misplace this information your registered GP can tell you your NHS number.  You will be asked a number of security questions before this information can be given.

The Practice has a Carers Champion who can signpost you for support

The Practice also has a number of Primary Care Navigators working with us that can offer support and signpost to lots of outside services that could help and support you.  Contact the Practice for more information.

Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer.  We are interested in identifying carers, especially those people who may be caring without help or support.  We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

We feel that caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer.  We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a Carer, you are also entitled to have your needs assessed by Adult Care Services.  A Carer’s Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also look at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment.

If you are a carer, this is an opportunity to let the Practice now so that we can update our records and pass on your details to the Carers Service who can provide relevant information and advice, local support services, newsletter and telephone linkline.  We can also refer you to Adult Care Services for a carer’s assessment.

Newcastle Carer's Information
0191 275 5060

Link to website and email address is below.