Practice Information
We are able to give travel immunisations provided for by the NHS.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required
Please contact us to arrange your appointment:
It is important to make this initial appointment as early as possible as a second/follow-up appointment may be neccessary.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Prescriptions while you are away
Please be aware that prescriptions can only be issued up to two months.
There is a possiblility that you will also be removed from the practice list and will need to re-register on your return. This depends on the length of time you are out of the area.
To assist you with your requirements it may be useful to download and complete the form below and bring this with you to your consultation.
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
The average pay for GPs working in Newcastle Medical Centre in the last financial year was £87,230 before tax and national insurance. This is for 1 full time GP and 3 locum GPs who worked in the practice for more than six months
111 is the NHS non-emergency number available 24 hours a day, 365 days a year. Call 111 to speak to a trained advisor, supported by healthcare providers. You will be triaged to assess your symptoms and immediately directed to the best medical care for you. Calls are free from landlines and mobile phones.
When to use the NHS 111 Service
You should use NHS 111 if you urgently require medical help or advice, but it is not a life-threatening situation.
From 1st December 2023, Newcastle Medical Centre will no longer accept new Shared Care agreements.
We have made this difficult decision jointly with our neighbouring practices in Newcastle East Primary Care Network.
We would like to explain to patients why we have had to make this decision.
What are Shared Care Agreements?
Shared Care is when a Specialist asks a GP practice to take on responsibility for prescribing and monitoring medications usually only issued by Specialists. This might happen if you have been referred for a specific issue and a Specialist has made a diagnosis and put a treatment plan in place.
These agreements require all parties to accept shared care, and the ultimate responsibility for prescribing and monitoring remains with the Specialist.
Shared Care Agreements are not a ‘core’ part of our work in General Practice. By that, we mean they are not part of our NHS contract and not something we receive any additional support or resources to provide.
Background
We decided to review our Shared Care Agreement policy due to the growing number of requests we are receiving from an increasingly large number of providers.
These requests place an increasing amount of work on our Practice team, and at times, this additional workload is impacting our ability to deliver our core services to you, our patients.
We have raised this with local NHS commissioners, evidencing the increasing scale of the issue and expressed that the current situation is unsustainable. Our concern is that, without adequate resources to deal with this increasing demand, we can’t continue to assure ourselves that patients are safely monitored to the highest standards of care.
Our Decision
Our core duty is to ensure we deliver the core ‘work’ of General Practice, maintaining appropriate acute and chronic disease management for our patients. With no support available for us to take on this additional work, we have come to the difficult decision to suspend taking on new Shared Care Agreements from the 1st December, 2023.
This will become standard policy for Newcastle Medical Centre and all our neighbouring practices in Newcastle East Primary Care Networks as well.
We will continue to engage with the Commissioners regarding our concerns. Whilst we do so, we will continue to honour agreements we have already signed up to.
What this may mean for patients
If there is already a Shared Care Agreement in place for your care, this will continue.
For patients with new treatment plans put in place by Specialists, responsibility for prescribing and monitoring your medication will remain solely with your Specialist. Rather than coming to the Practice for monitoring or reviews, you may be given an outpatient appointment at a hospital or other NHS location.
Examples of medication that may be affected:
DMARD (commonly used for arthritis)
- Methotrexate (oral / injection)
- Leflunomide
- Penicillamine
- Sulfasalazine
- Hydroxychloroquine
- Azathioprine
- Mercaptopurine (6-MP)
Immunosuppressants
- Tacrolimus (Oral)
- Sirolimus
- Mycophenolate
- Ciclosporin (oral)
ADHD medications
- Methylphenidate
- Dexamfetamine
- Lisdexamfetamine
- Atomoxetine
- Guanfacine
‘High Risk’ medications
- Amiodarone
- Dronedarone
- Riluzole
- Lithium
- Valproate (in people of child-bearing potential 12-55y)
- Midodrine
- Tolcapone
We offer a variety of appointments with GP's, Advanced Nurse Practitioners, Practice Nurses, Practice Pharmacists, Healthcare Assistants and our Care Co-ordinator, all of which offer a wide range of services. Our trained Patient Care Navigators will assess your symptoms and allocate you an appointment with the most appropriate member of the clinical team.
Investigations and Results
Results of any test or investigation, such as bloods and cervical screening, are available from our Patient Care Navigators. Please call reception, after 2pm, for any test results.
Asthma Reviews
Asthma is a common problem and regular reviews are recommended. These are undertaken by our fully trained Practice Pharmacists or Nurses.
Diabetic Reviews
All diabetic patients are advised to attend the clinic, to ensure your diabetic control can be monitored. Diabetic reviews can also be undertaken by our nurses in practice.
Baby Immunisations
These are undertaken by our practice nurses
Cervical Screening and HPV screening
NHS cervical screening helps prevent cervical cancer. The NHS offers cervical screening to anyone aged 25-64 who has a cervix. These appointments are undertaken by our practice nurses.
Physiotherapy
Patients are encouraged to self-refer for any physiotherapy via TIMS:
https://www.tims.nhs.uk/self-care/
https://patient.inhealthcare.co.uk/selfenrol/v2/form
Mental Health
Patients can self-refer for Talking Therapies, either online here https://www.vitahealthgroup.co.uk/make-a-referral/ or by calling 0191 282 6600. Patients who require more urgent help can call the Newcastle Crisis Team on 0191 814 8899 or freephone 0800 652 2863
Out of Hours Service
The out of hours service is provided by NHS 111, by simply dialling 111. All calls from landlines and mobile telephones are free to 111.
Newcastle Medical Centre is situated on the ground floor of Boots the Chemist, Hotspur Way, Eldon Square in Newcastle City Centre. There is full disabled access to the surgery via the ground floor entrance, or via the main entrance in the form of an elevator located at the back of the store.
Your health is the most important thing to you and us, so we ensure that we have a full complement of medical and administrative staff.
All calls to and from the practice are recorded for training and monitoring purposes.
Additional Care
We ask that patient's inform the practice should you seek alternative health care from a private provider, to ensure your continuity of care.
Patient Charter
At all times we aim to:
- Treat our patients with courtesy and respect
- Thoroughly discuss the care and treatment we can provide for our patients
- Provide full information on the services we can offer
- Provide patients with emergency care when it is needed
- Refer patients for further opinions when they/we deem it necessary
- Give patients access to their health records subject to any limitations in the law
- Keep patient records confidential
- Give patients a full and prompt reply to an complaints they make about the service
We request the following from our patients:
- Tell us if you are uncertain about the treatment we are offering you
- Use our emergency service only in a genuine emergency
- Ask for a home visit only when the patient is unable to attend the Medical Centre through illness
- Keep your appointments
- Keep us informed of your latest address and telephone number
- Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
- Let us know when we do well
Mission Statement
Newcastle Medical Centre aims to provide excellent, accessible and safe health care by well trained and caring staff.
We strive to provide patients centred health care to meet our patients individual health care needs.
Chaperone Policy
Newcastle Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavor to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
DNA Policy
If a patient does not turn up for an appointment and did not contact the surgery in advance to cancel/change appointment, this is classed as a DNA'd appointment.
We ask all patients to inform us if they cannot attend an appointment so it can be offered to another person in need of medical advice or care.
Zero Tolerance and Unnaceptable Behaviour
The Practice and all the staff take it very seriously if a member of staff is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that the practice and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.
Our Practice staff aim to be polite, helpful, and sensitive to all patients' individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
Training
The practice staff are involved in annual training relating to their specific areas of work.
All staff are kept up to date as and when needed.
Minor illnesses can sometimes be dealt with by your local pharmacy. The pharmacist could help with certian minor ailments.
You can visit your local pharmacy saving time and with no appointment is needed – you can just walk in.
All pharmacists can give advice and medicine if you need it that will help clear up the problem.
If your condition is more serious they will then refer you to your GP.
What’s more, many pharmacies are open in the evenings and on the weekends.
Can you get free treatment?
If you don’t normally pay for your medicines, then you don’t need to pay with Think Pharmacy First – you can get them free and over the counter from your local pharmacist without the need to see your GP.
For more information speak to your local pharmacy.
Which illnesses are included?
Advice from your pharmacist is always free but thanks to the Think Pharmacy First scheme they can also provide treatment for some minor illnesses
Please click the link below information on local health services, current health campaigns and health advice. if you wanted to look at the list of minor illnessess select the Think Pharmacy First section:
Every patient in the practice has a named GP. This is a doctor who takes responsibility for coordinating your care and won’t necessarily be the person you usually see.
For this practice your named GP is
- Dr Lloyd-Jones
All calls are recorded for training and monitoring purposes
When making any appointments our Patient Care Navigators in the reception team have been trained and instructed to ask everyone for the reason for their appointment, this is simply to ensure that the team arrange the most appropriate appointment with the person best suited to your needs.
Urgent Appointments
We offer a select number of same-day telephone and face-to-face appointments with the GP and Advanced Nurse Practitioner, which are allocated on a first come, first served basis to patients with acute, clinically urgent illnesses or symptoms.
GP Appointments
GP appointments are available on weekdays and select Saturdays. We do recommend calling at 8am to book any GP appointment, including routine and advance bookings. Only one problem can be discussed in your appointment, if you have multiple medical issues, you will need to book multiple appointments, or request a double appointment when booking with the Patient Care Navigators.
Nurse Appointments
We offer appointments with our Advanced Nurse Practitioner as well as our Practice Nurses who are able to provide a vast range of services.
Please note any samples must be returned before 4pm and all blood appointments must be before 3.30pm to ensure same-day courier collection.
Saturday Appointments
We offer GP, Advanced Nurse Practitioner, Practice nurse and Healthcare Assistant appointments on select Saturdays, subject to clinician availability.
Please note, there is no telephone availability on a Saturday and urgent appointments cannot be requested.
DNA's
A "Did Not Attend" (DNA) refers to a patient who missed their appointment without contacting the practice to cancel. If you cannot attend your appointment, it is important that you let us know so we can offer this appointment slot to someone who really needs it. We record all DNA appointments and if you repeatedly DNA, you will receive a warning letter advising your attendance is being monitored and you may be asked to register at a different practice.
Patient Information
To access your medical records held at the practice you would need to put a request in writing to the Practice Manager. This can be by letter or email to nencicb-ng.A86027@nhs.net
Medical records can be viewed at the Practice if appropriate and by a pre arranged appointment.
An electronic report or photocopies can be requested. There may be a charge depending on your request and will be discussed on request.
Patients can now also access medical records online using the NHS app.
Please note: requesting a copy of your full medical records can take up to 28 days to complete.
Friends and Family Test
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please fill out the below form and email it to us at: nencicbng.A86027@nhs.net The practice manager will then deal with your concerns appropriately.
Complaints Form
Our flu clinics run from 1st September to around the 31st March, however the end date is subject to change. If you are eligible, or think you are eligible, please ensure you call the practice to enquire and book.
General Data Protection Regulations (GDPR) 2018 (formerly Data Protection Act 1998)
All practice calls are recorded for training and monitoring purposes and will be stored in line with NHS guidance.
Information about you and how we use it
When you come to the surgery, information about you, your medical treatment and family background may be recorded, on paper and computer, to help us care for you. The information is part of your health record and will be kept in case we need to see you again. We hold demographic data (name, address, telephone numbers, date of birth, ethnic origin, family relationships, next of kin) and clinical data (diagnoses, family history, allergies and sensitivities, medication, consultation records, investigations, test results, referrals and letters to and from other NHS organisations about your care). We can also have copies of any photographs sent to us that are for medical reasons.
Members of the clinical teams looking after you may share your personal health information with each other. This team may include healthcare professionals and support staff. All NHS staff are bound by law and a strict code of confidentiality, and are monitored by the Surgery's Caldicott Guardian, who is responsible for ensuring patients' confidentiality is respected. Your confidentiality is very important to us, and we have strict controls in place to protect your information.
You may be offered a remote consultation as an alternative to attending the practice in person. If you agree to a remote consultation the GP or healthcare professional may need to receive and store images taken by patients for clinical purposes; this could include images for the purpose of intimate clinical assessment.
This will only be done in the interests of the patient where it is necessary for providing health care and with patient consent. The approach to video consulting, image sharing, and storage is the same as it would be for face to face interactions. If we need to store images on your GP record this will be only for as long as necessary. It is a patient’s choice to share an image either of a patient’s own accord or on request of the health professional treating you.
Refusal to share an image does not prevent access to care and treatment or result in patients receiving an inferior standard of care.
Further details about how remote consultation works can be obtained by contacting the practice
Your information rights
• You have the right to know how we will use your personal information.
• You have the right to see your health record (your medical notes). This is known as Right of Subject Access.
• You have the right to object to us making use of your information.
• You can ask us to change or restrict the way we use your information and we have to agree if possible.
• You have the right to ask for your information to be changed, blocked or erased if it is incorrect.
Change of Details
It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.
Accessing your Record
You have a right under the General Data Protection Regulations 2018 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate
How your records are used to help you
Accurate, up-to-date information about you:
• helps staff to assess your health and care for you
• will help staff to treat you in future, in the surgery or elsewhere
• allows staff to monitor and if necessary investigate the care you have received
How your records help us
Accurate, up-to-date information about you:
• helps us provide high quality care and meet all our patients' needs
• helps us train healthcare professionals and support research and development
• is necessary for the surgery to be paid for your treatment
• supports audits of NHS services and accounts
• supports investigation of any incidents or issues that arise
• contributes to national NHS statistics.
Sharing your information
Sometimes we have to pass on information by law:
• to notify a birth or death
• when an infectious disease such as meningitis or measles may endanger the safety of others
• where a formal court order has been issued
• when sharing information with the police may prevent a serious crime, or prevent harm to you or other people.
We may have to share information about you with non-NHS staff (for example Social Services): we will only do this if it is necessary, and if we need your consent we will ask you for it. The main NHS organisations which may need your information are Clinical Commissioning Groups, Commissioning Support Units, other NHS trusts, hospitals, other GP practices and ambulance services. If we have to share information about you, we will remove your personal details where possible.
The Great North Care Record
Doctors, nurses and health professionals are working to improve the way patient information is securely shared within the North East and North Cumbria - improving the care you receive and helping NHS services to run more efficiently
Happy to Share
If you would like us to be able to share your health record electronically with other NHS Services, like hospitals, community clinics or the district nurses, please complete the form available reception.
If you would like to see a short video of how this new service can improve your health care and save you time repeating your medical history
Statement of Intent
Summary Care Record (SCR)
Having your Summary Care Record (SCR) available will help anyone treating you who does not have immediate access to your full medical record (eg in an emergency or out-of-hours). If you do not want your medical records to be available in this way then you will need to let us know
GP to GP record transfers
It is very important that you are registered with a doctor at all times. NHS England require practices to utilise the GP2GP facility for the transfer of patient records between practices when a patient registers or de-registers (not for temporary registration)
Data for other purposes
It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations
Notification
The General Data Protection Regulations 2018 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office (ICO) website and the practice is registered with them.
Lawful basis for direct care and administrative purposes
All health and adult social care providers are subject to the statutory duty under section 251B of the Health and Social Care Act 2012 to share information about a patient for their direct care. This duty is subject to both the common law duty of confidence and currently the DPA98 (and in due course the DPA18 and GDPR).
For common law purposes, sharing information for direct care is on the basis of implied consent, which may also cover administrative purposes where the patient has been informed or it is otherwise within their reasonable expectations.
Under the GDPR, for processing personal data in the delivery of direct care, and for providers' administrative purposes, the Article 6 condition for lawful processing that applies to the surgery and all publicly funded health and social care organisations in the delivery of their functions is:
6(1)(e) for the performance of a task carried out in the public interest or in the exercise of official authority
Under the GDPR, personal data concerning health are special categories of personal data; the most appropriate Article 9 condition which applies to the surgery for direct care or administrative purposes is:
9(2)(h) medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems
Data transferred outside the EU
The data we hold on you will not be transferred outside the EU. Should any future changes in the NHS mean that this is possible, we will seek you permission before transferring any of your information outside the EU.
'InformationNOW' is the information website for people living and working in Newcastle. Helping you stay informed, make choices, plan ahead, be independent and have an excellent quality of life.
You can find local information, organisations, events and activities.
Visit the InformationNOW website here https://www.informationnow.org.uk/
Equipment and adaptations
Do you need equipment to help you around the home?
Our self-assessment tool helps you to find and buy equipment that can make it easier for you to live independently at home if you have difficulties with:
• sensory needs
• getting in and out of your home
• getting upstairs
• getting washed or bathed
• getting to the toilet
• food preparation
Go to https://newcastle.livingmadeeasy.org.uk/ where you will be guided through a step-by-step self-assessment to find and buy equipment.
If you need to talk to someone in person about this, please contact Community Health and Social Care Direct. The service is open Monday to Friday, 8am until 5pm and can be contacted as follows:
Phone: 0191 278 8377
Fax: 0191 2788312
Email: scd@newcastle.gov.uk
If you need equipment to help with your mobility, such as walking aids, you should speak to your GP or District Nurse. If you think you might need a wheelchair you should contact your District Nurse who will refer you for an assessment.
You can also get advice from Disability North. You can contact them on 0191 284 0480 or email reception@disabilitynorth.org.uk
Do you need adaptations to your home?
If you live in a council house, we can assess your needs and ask Your Homes Newcastle to make adaptations to your home. There will be no charge for the work.
If it is not possible or reasonable to make alterations then the option of rehousing may be considered.
Find out more about Your Homes Newcastle adaptations service: http://www.yhn.org.uk/about_us/excellent_services/disabled_adaptations.aspx
If you live in your own home or in a privately rented property and need major adaptations we can assess you to see what help you need. You may be able to get a grant towards the cost of the work. Find out more about the Disabled Facility Grant.
For an assessment contact Community Health and Social Care Direct:
Phone: 0191 278 8377
Textphone: 0191 278 8359
Email: scd@newcastle.gov.uk
Community Care Alarm Service (Telecare)
The Community Care Alarm Service provides support services which keep people safe. Services enable you to live confidently and independently, and to call for help, when you have fallen, feel unsafe, or unwell at any time of day or night, every day of the year. We also have sensors which can call for help in the case of fire, floods, or extremes of temperature.
Our services can work alongside other care organisations, giving you complete peace of mind so that you can stay in your own home for longer - with our support many people can avoid going into residential care.
Depending on your age and circumstances, you may be able to receive services for free. For a no obligation assessment, please visit the Community Care Alarm Service web page
Minuteful Kidney service for patients with diabetes (and/or other conditions)
The data is being processed for the purpose of delivery of a programme, sponsored by NHS Digital, to monitor urine for indications of chronic kidney disease (CKD) which is recommended to be undertaken annually for patients at risk of chronic kidney disease e.g., patients living with diabetes. The programme enables patients to test their kidney function from home. We will share your contact details with Healthy.io to enable them to contact you and send you a test kit. This will help identify patients at risk of kidney disease and help us agree any early interventions that can be put in place for the benefit of your care. Healthy.io will only use your data for the purposes of delivering their service to you. If you do not wish to receive a home test kit from Healthy.io we will continue to manage your care within the Practice. Healthy.io are required to hold data we send them in line with retention periods outlined in the Records Management code of Practice for Health and Social Care. Further information about this is available at: http://minuteful.com/.
If you have a Private Medical Form that needs to be completed and signed by the GP this can be emailed to the practice email nencicb-ng.A86027@nhs.net. From here the appointed Patient Care Navigator will assess the form and confirm if it we are able to do it. Please note payment will be required for these forms to be completed and an estimated wait time will be given on individual cases. The prices for these are not set and will depend on the individual forms.
We do not do Private Medicals at this GP surgery. If you need a private medical, you will have to find a private clinic that is able to do this.
We do not do the following:
- Taxi Driver Medical Form
- Any forms/letter to do with VISA applications (as per the Terms and Conditions you have signed on our registration form)
- Any forms/letter to do with Housing (as per the Terms and Conditions you have signed on our registration form)
- HGV Medical Forms
This number is unique to you and is used as an identifier in the National Health Service. It will be shown on any hospital correspondence along with your hospital number.
When you register with a Doctor for the first time you will receive a medical card/letter showing the name of the Doctor and your NHS number. It is important that you keep this information safe.
The NHS number is now recognised as the national patient identifier and will be used by all authorised NHS staff. It would therefore be to your benefit as a patient to make a note of this and use it as an identifier when contacting any NHS organisation. This will increase both security and safety in respect of confidential medical records.
If you misplace this information your registered GP can tell you your NHS number. You will be asked a number of security questions before this information can be given.
The Practice has a Carers Champion who can signpost you for support
The Practice also has a number of Primary Care Navigators working with us that can offer support and signpost to lots of outside services that could help and support you. Contact the Practice for more information.
Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer. We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.
We feel that caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer. We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.
As a Carer, you are also entitled to have your needs assessed by Adult Care Services. A Carer’s Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also look at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment.
If you are a carer, this is an opportunity to let the Practice now so that we can update our records and pass on your details to the Carers Service who can provide relevant information and advice, local support services, newsletter and telephone linkline. We can also refer you to Adult Care Services for a carer’s assessment.
Newcastle Carer's Information
0191 275 5060
Link to website and email address is below.
https://www.newcastlecarers.org.uk/
Results of any tests, bloods, cervical screening etc are available from the receptionist after they have been managed by a GP. The reception staff are non-clinical so the GP input is required before results can be released.
You can contact us for the results from Monday to Friday. We would appreciate that calls on a Monday are left until the afternoon as the weekend results would not be processed when the surgery opening at 8.00am.
If the result needs further GP management the practice would contact you via telephone, text or letter.
Please call us on 0191 232 2973
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.
We can only do home visits for patients who are within our catchment area NE1 – NE7 (NE8 is subject to prior agreement).
If you are a patient who requires home visits and not within NE1 – NE7 you will need to register with a practice closer to you. Please find your closest surgery here.
Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning.
You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13.
For more information please see the NHS website NHS - your data matters
.https://www.nhs.uk/your-nhs-data-matters/
If you are a registered patient with us and would like proxy access for a child
- The child needs to live at the same address as you.
- You can register the child.
- You can then contact us to request proxy access – through email nencicb-ng.A86027@nhs.net or telephone 0191 232 2973.
- Following this request, we will check that your addresses match and go from there.
- From here we create 'proxy access' through the Online Services on our system where you will be able to book appointments and request medication for the child through the NHS App.
View our privacy notice here: