Complaints can be made verbally to any staff. Alternatively you may download a complaints form. Please print this form, fill in the details, and either hand in at reception or send it for the attention of the Business Manager. Receipt of your complaint will be acknowledged in five working days.
We will try to
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address your concerns fully
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provide you with an explanation
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discuss any action that may be needed
We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, you can have an independant review by the health services ombudsman. This should be done within six months of receipt of the letter of explanation.
The Parliamentary and Health Services Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel No. 0845 015 4033
Fax No. 0207 217 4000
E-mail: phso.enquiries@ombudsman.org.uk
Website www.ombudsman.org.uk
