Newcastle Medical Centre

How to...

Register a Complaint

We constantly strive to give patients the best possible care and attention. We regularly review our service and have case discussions.




Practice Complaints Procedure

Complaints can be made verbally to any staff. Alternatively you may download a complaints form. Please print this form, fill in the details, and either hand in at reception or send it for the attention of the Practice Manager. Receipt of your complaint will be acknowledged in three working days.

We will try to

  • address your concerns fully

  • provide you with an explanation

  • discuss any action that may be needed

You can complain up to 12 months following the incident.

If you need support this can be accessed via the Patient Advice and Liaison Service.  Link at the bottom of the page

We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, you can have an independant review by the health services ombudsman.  This should be done within six months of receipt of the letter of explanation.


Newcastle Medical Centre
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