Newcastle Medical Centre

Accessible Information

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

Central Dales Practice is committed to improving our communication with our patients. We want to make sure you can read and understand the information we provide to you. If you find it hard to read our letters or if you need someone to support you during appointments, please let us know.

Please let us know:
•If you need information in braille, large print or easy read.
•If you need a British Sign Language interpreter or advocate.
•If we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 0191 2322973.

The information you provide will be recorded within your medical record and highlighted to ensure we have the necessary information on your communication needs to assist you.  This information may be shared with other NHS and adult social care providers if required and requested by you.

To access a wide variety of information and leaflets please follow the following link to easyhealth, an excellent website with easy to understand videos and leaflets:

Patients with visual impairment may find the following link useful:

Newcastle Medical Centre
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