Newcastle Medical Centre

About Us

Newcastle Medical Centre is situated on the lower mall of Boots the Chemist, Hotspur Way, Eldon Square, and geographically is city centre based. There is disabled access to the surgery via the main entrance of the store, in the form of a lift, which is situated at the back of the store. Your health is the most important thing to you and us; and to this end we have a full complement of medical and administrative staff.

Patient Charter

At all times we aim to:

  • Treat our patients with courtesy and respect
  • Thoroughly discuss the care and treatment we can provide for our patients
  • Provide full information on the services we can offer
  • Provide patients with emergency care when it is needed
  • Refer patients for further opinions when they/we deem it necessary
  • Give patients access to their health records subject to any limitations in the law
  • Keep patient records confidential
  • Give patients a full and prompt reply to an complaints they make about the service

We request the following from our patients:

  • Tell us if you are uncertain about the treatment we are offering you
  • Use our emergency service only in a genuine emergency
  • Ask for a home visit only when the patient is unable to attend the Medical Centre through illness
  • Keep your appointments
  • Keep us informed of your latest address and telephone number
  • Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
  • Let us know when we do well

Mission Statement

Newcastle Medical Centre aims to provide excellent, accessible and safe health care by well trained and caring staff.

We strive to provide patients centred health care to meet our patients individual health care needs.

Chaperone Policy

Newcastle Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

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Profile of Partner

Dr N D Lloyd-Jones (Newcastle 1984)
M.B.B.S, M.R.C.G.P, L.L.B, L.L.M, Barrister
Section 12(2) Approved Mental Health Assessor

All aspects of general practice covered with particular interest in psychiatry and drug abuse medicine.

NMC - Front Doors
Newcastle Medical Centre
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